Terms & Conditions

naturespleasures.co.za is operated by Nature's Pleasures Pty Ltd, a South African company ("Nature's Pleasures", "we", "us"). Contact: [email protected] · WhatsApp 083 268 9640 · PO Box 59064, Durbanville, 7550. By placing an order you agree to these terms. Nothing in these terms limits any right you have under the Consumer Protection Act, 2008 (CPA) or other South African law.

All prices are shown in South African Rand and include VAT. An order is accepted when we confirm it by email after successful payment. We take care to keep prices and product information accurate; in the case of an obvious error we may cancel the affected order and refund you in full before dispatch.

Our products are natural foodstuffs packed in a facility that handles tree nuts, peanuts and seeds. Always check the label if you have an allergy.

Payment is processed securely by our payment providers (Paystack and PayFast) by card, EFT or the other methods they offer. We do not store your card details.

We deliver throughout South Africa by courier. Delivery fees are calculated by weight at checkout (R99–R219). Orders of R1,000 or more qualify for free delivery. Typical delivery time is 1–4 working days, with overnight options available at checkout. Risk in the goods passes to you on delivery.

The Club subscription is billed monthly at the price shown on the subscribe page. Your box ships monthly, delivery included, and active subscribers receive a 10% discount on store orders. You may pause or cancel at any time from your account; cancellation takes effect at the end of the period you have already paid for, and you keep your benefits until then. No further payments are taken after cancellation.

Because our products are foodstuffs, we can accept returns of sealed, unopened products within 7 days of delivery — contact [email protected] to arrange it. Once we receive the product in resalable condition, we will refund you using your original payment method.

If a product is defective, damaged in transit, or not what you ordered, contact us within 7 days and we will replace it or refund you in full, including delivery — as is your right under sections 55 and 56 of the CPA. Your statutory rights are not limited by this policy.

All content on this website — text, images, logos and branding — belongs to Nature's Pleasures and may not be reproduced for commercial purposes without our written permission.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of this website. Nothing in these terms excludes liability where the law does not allow it to be excluded.

These terms are governed by South African law. If any provision is found unenforceable, the rest remain in effect. We may update these terms from time to time; the version on this page applies to your order at the time you place it.